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Refund Policy

Last Updated: January 2025

At Systematic-Edge, we want you to be satisfied with your purchase. Please read this policy carefully to understand your rights regarding refunds for our digital products.

Digital Products & Consumer Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you normally have 14 days to cancel a purchase of digital content. However, once digital content has been accessed or delivered, your right to cancel is lost.

Our Refund Policy by Product

Indicator Only Package (£124.99 +VAT)

No refunds once TradingView access is granted.

Once we send the TradingView invitation and you gain access to the indicator, the digital content has been delivered and no refund is available. This is because:

The indicator code and methodology become visible to you
Access cannot be "un-seen" or reversed
You immediately have full use of the product

By purchasing, you acknowledge and consent to the immediate delivery of digital content and waive your 14-day cancellation right.

Custom Backtest Package (£249.99 +VAT)

Refund available before work begins.

This package includes custom work (backtesting your chosen instruments). Our policy is:

Before backtesting begins: Full refund available within 14 days of purchase
After backtesting has started: No refund, as work has been performed

We will confirm with you before beginning the backtest work. If you wish to cancel, please contact us before we start.

Full Automation Package (£374.99 +VAT)

Partial refund available in certain circumstances.

This package includes indicator access, custom backtests, and a 1-hour setup call. Our policy is:

Before any delivery: Full refund available within 14 days
After indicator access granted but before call: Refund minus £124.99 (indicator value)
After setup call completed: No refund

If you are unable to attend a scheduled setup call, please give at least 24 hours notice to reschedule.

Additional Instrument Add-ons (£15 +VAT each)

No refunds once indicator configuration is applied.

As this involves configuring digital content, no refund is available once the indicator has been configured for your additional instrument(s).

Circumstances Where Refunds May Be Considered

We may consider refunds on a case-by-case basis if:

We fail to deliver the product within a reasonable timeframe
There is a significant technical fault with the indicator that we cannot resolve
We have made a material misrepresentation about the product

Refunds will not be provided for:

Trading losses incurred using our products
Dissatisfaction with trading results
Change of mind after digital content has been accessed
Incompatibility with prop firm rules (please verify before purchasing)
Issues with third-party platforms (TradingView, TradersPost, brokers)

How to Request a Refund

To request a refund, please email jez@systematic-edge.co.uk with:

Your name and email address used for purchase
Date of purchase
Product purchased
Reason for refund request

We will respond within 5 business days. If a refund is approved, it will be processed to your original payment method within 10 business days.

Your Statutory Rights

This refund policy does not affect your statutory rights under UK consumer law. If you believe you have a legal right to a refund that is not covered by this policy, please contact us and we will review your case.

Contact

For any questions about this refund policy or to request a refund, please contact:
jez@systematic-edge.co.uk